Waiter / waitress / server was the one who served or worked in the field of representation, in this case the food and drinks or at least convey a dish to someone. Waiter / waitress / server is a position contained in various food and beverage outlets department such as restaurant, room service, café, bar and banquet. A Waiter / waitress / server should be able to provide satisfactory service to guests (excellent service) and can be done in various ways, such as:

A. Appearance yourself

    Appearances will determine whether the service provided to guests a quality service and tagged or not. Therefore providing services directly to guests, always charged with a neat and attractive appearance. Some provisions concerning the appearance, namely:

1. Cleanliness body (cleanlines of the Body)

    Cleanliness of the body must be a major concern, the body that is dirty and not maintained kebersihanya will directly damage the service to guests. For it must always maintain the cleanliness and freshness of the body.

2. Skin (skin)

    Health and freshness of the skin should receive major attention. The skin also determines the value and quality of service provided to guests. The main thing is all kinds of skin diseases to be eradicated.

3. Hair (hair)

    Hair problems should not be ignored and must be kept kebersihanya, her health, and kerapianya. Use of hair oil as necessary, keep not cause smell or odor. Exempt hair from dandruff and not scratching their heads while serving or accompanying guests.

4. mustache and beard (beard and moustachi)

    Service to the guests will be well worth it if it can maintain the neatness of the face with a mustache and beard.

5. Hands and nails (hands and nails)

    Nails and hands must be clean to ensure the cleanliness of service. Always wash your hands to keep clean and does not lengthen the nail. Avoid using nail polish pungent. Always maintain the health of the skin of the palm.

6. Oral and Dental (mouth and teeth)

    This part is the most important part and should not be underestimated. Always maintained cleanliness and kesegaranya. Avoid not to issue a mouth odor. This is because it will be dealing directly with the guests, boss and co-workers.

7. Foot, socks, and shoes (feet, stockings, and shoes)

    Cleanliness and freshness of the feet should be maintained carefully. Do not wear socks in a long period of time, causing a bad odor. Do not let the shoes stored in a damp place.

8. Gold and jewelery (gold and jewelry)

    Avoid excessive use of jewelry and all forms of striking appearance when on duty.

9. Clothes uniform (uniform)

    The uniforms must only be used at work and must be cared for properly to keep it neat, clean, and durable. Wear the uniform properly and always observe the neatness of appearance, especially when working.

B. Attitudes and Behavior

    Attitude, demeanor and behavior as an employee, especially for the waiter / server must be protected and maintained. Should always be more skilled and agile and always be ready to provide services. Need to be kept tidy with occasional control the appearance and self carriage.

    Each waiter / server should always be kind to every guest who comes. Appearance with always a smile in any case it will bring meaning very much for myself, for the guests, relationships, leadership, and co-workers.

    A waiter / server are required to have a tolerant attitude, that is able to think and consider all sides and the interests of others, instead of the interests of private individuals and also must have a great sense of responsibility towards their job.

1. The style of speech should be owned by every waiter / server to cause the appeal to the listener. Eg, body language, facial expression, or a mixture of hand gestures and voice.

2. A posture while talking can provide its own charm and can liven up the atmosphere so that between the speaker and the speaker there is an atmosphere of intimacy.

3. Courtesy is something very essential in dealing with guests is of personal discipline.

C. Duties and Responsibilities Waiter / Server

    The main task of a waiter / server is providing services kapada guests who will drink and eat. Besides the main task of the above, it should also carry out associated with the main tasks:

1. Prepare service equipment

2. Conducting a table set-up and clear-up

3. Run the step to customer well

4.Ensuring guests who come in comfortable circumstances and senang5. Conditioned living area is always clean and safe addition should also be responsible for the cleanliness, safety, and security for him and his work. Other responsibilities such as: 1. Responsible for the head waiter or CaptainT floor2. Responsible for the cleanliness and tidiness kerja3 area. Responsible for the inventory of equipment and supplies pelayananD. Functions Waiter / Server One function waiter / server is as representative of those dishes where guests will be helped to choose the menu and menjelaskanya. So that guests find it easier to choose a menu that will dipesan.E. Attitude formulations Services There are three basic rules are very basic services which the one with the other belonging and interconnectedness, namely: · Preparation Services What is meant is to prepare mentally and physically as well as their working tool that supports the creation pelayanan.1 smoothness. Physical preparation Physical preparation is essential before work. Among them are the following: - Dressed, proper and lineament'm showing clearly and showing cheerfulness bending posture and luwes- Polite and friendly with displayed through the water face and body attitude Indicates healthy condition jasmani- attitude ready to work in connection with health care, waiter / server to maintain it is not too late to work and could set the tempo emotional, and always try to avoid stress by always enjoy the job and be grateful for the blessings gained from such work. The correct physical preparation will memeberikan excellent service to guests tamunya.2. Mental Preparation To prepare mentally to be able to do a good job, must always maintain concentration, always confident, and feel proud of their duties as well as possible to keep complaint and personal issues when going to work. A waiter / server must maintain concentration perhatianya pemikiranya that leads to the work to be done. In order for convergence of thinking to do to perfect some things need to be guidelines, among others: - Consider a job as hobby- All owned obtained from the work tersebut- Work done it is ibadah3. Preparation Tool The dimaksuda are all kinds of equipment that will be used in the work, such as: - Stationery write Tools menu- and sebagainyaF presentation. Interaction Interaction process begins with the arrival of guests to the outlet. At the same time the service process also begins with a reception (greeting). The process of continuing interaction with the onset of communication, where the communication is both sides expect to gain a sense of each. Parties waiter / server trying to understand what the guest wants, while the guests will understand the information given with regard to the need. Matches in communicating will produce positive things for both sides. Especially for waiter / server, questions guests must be recognized as a request for information and not an interrogation. Guests want an explanation on something or is not something to be desired. The guests also want a complete and detailed information concerning its needs with respect to the requirements set by the company. Nevertheless, whatever the type of questions asked guests, waiter / server must be prepared to answer in a polite way, clear, and friendly. Especially concerning the product being sold as basic ingredients, portion, pricing, and other sebagainya.G. Follow-up Care Follow-up care after the interaction is the implementation of services to meet the needs of guests on request or reservation. In performing this service, all guests have to deal with can be realized based on the provisions and service standards have been set.